Troubleshooting
Common issues and how to resolve them.
License Issues
License validation failed
Solution: Verify your Shopify store domain matches the domain registered with your license. Check for typos or www/non-www differences.
Watermark appears on site
Solution: This indicates an invalid license. Ensure your license is active and the domain is correct. Contact support if the issue persists.
Theme Installation
Can't upload theme ZIP
Solution: Ensure you're uploading the ZIP file directly without unzipping it first. Try a different browser if the issue continues.
Theme looks broken after install
Solution: Clear your browser cache and hard refresh (Ctrl+Shift+R or Cmd+Shift+R). Check that all theme files uploaded correctly.
AI Tools
Image processing failed
Solution: Ensure your image is in a supported format (JPG, PNG, WebP) and under 10MB. Try a different image or contact support.
Not enough credits
Solution: Purchase a subscription plan or upgrade your current plan to get more monthly credits.
Account & Billing
Can't log in
Solution: Use the "Forgot Password" link to reset your password. Ensure you're using the correct email address.
Payment declined
Solution: Check with your bank or try a different payment method. Ensure your billing information is correct.